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common problems and solution's on an android device


    No sound?

Check the volume to see if it is zero and then check the connection with help of an earphone.


    Severe noise?

Check the music file if it is damaged and try other audio file. Then check the earphone plug to see if it is clean, contamination will result in noise.


    Can't open the file menu on the main interface?

Check if it has been locked. If so, unlock and try again.


    Can’t boot?

Connect to USB port of your PC or charger adaptor to see if it is low battery. If so, please charge for a while and they boot again. If it is still unable to boot, please contact the service center.


    Phone Got hanged?

Phone got Hanged during operation, please reset and boot again. Low battery may sometimes lead to system crash.


    No drive letter on the lower right corner of computer when connected to computer?

Connect tablet to computer with USB cable when it is running, drag the status bar on the top of the interface, Then choose the USB load and execute USB installation.


    Unable to download files?

Make sure the connection between computer and tablet is right (After connected to computer, computer will recognize tablet as a USB device and show drive letter). Check the storage if it is full and check the USB cable if it is broken.

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